What is a Listening Platform?
A listening platform is a type of software that monitors conversations, blogs and comments (both negative and positive) and just about anything you can type in multiple languages.
For frequently asked questions on Listening Platforms, click here.
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Background
http://www.networkedinsights.com/pdfs/The_Forrester_Wave_Enterp.pdf
Case Studies
http://blog.communispace.com/learn/active-listening-with-social-media-monitoring/
Important Authorities/Resources
http://www.quora.com/Listening-Tools
http://www.fetchbook.info/compare.do?search=9781118356852